By purchasing a subscription box from Pin Up Post you're agreeing to our terms and conditions
Pin Up Post boxes are sent out on a monthly basis, we aim to dispatch all boxes on the 10th of the month; but this can change dependent on volume, and if the dates fall over a weekend. We aim to dispatch ‘ready to ship‘ boxes within 1-3 working days. Once boxes leave our warehouse they are subject to our shipping estimates which are found on each product listing. Please note that these are only estimates and deliveries may take longer than advertised.
Subscription Cut Off Window
The cut off for each month’s box is the last day of the month. When signing up after this period you’ll miss out on the current month’s box and will be automatically subscribed to next month’s box.
Your payment method will be billed automatically on the same date you first subscribed, each month. For example, if you subscribed on the 14th April, you will be charged on the 14th every following month up until your subscription is cancelled. If you prepay for your box for 3, 6 or 12 months you will pay upfront for the cost, however upon expiry of your subscription you will then be billed on the first of your new renewal month.
All subscriptions will automatically renew by default (Month to Month, 3, 6 prepays), unless you're purchasing a ‘one-off box’. You can however cancel your subscription at any time and prevent from renewing by following our cancellation procedure before the cut-off windows for the next box is met.
Damaged / Lost / Missing Goods
Remember that the shipping estimates on site are as suggested ‘estimates’. The arrival of your box may extend outside of the window we provide; this can be down to the time of year or customs for international customers. If your box never arrives, arrives damaged or has items missing, get in touch with our customer service team as soon as possible in order for us to remedy the situation. You can get in touch with us here.
Sometimes, the contents of the boxes can vary due to demand, this happens very rarely, but when it does, we just like to look at the few that get effected as being unique!
We’d be sad to see you go, but the truth of the matter is that you can cancel your Pin Up Post subscription at any time without any hidden fees associated. To prevent your subscription from auto renewing you must make sure you cancel your subscription by the next billing date.
You can cancel your subscription(s) by logging into your account and cancelling. Alternatively you can get in touch with our lovely customer service team via email over at or by calling us on 01702864004. If you would like a refund with your cancellation this must be mentioned in your email or raised when phoning up as cancellations do not automatically administer refunds.
We get it, certain boxes aren’t to everyone’s liking and circumstances can change that mean you want your money back. Well don’t worry, you have 14 days from your box being delivered to make a return and be eligible for a refund. To receive a full refund, the box must be un-opened and in the same condition as it was when it was shipped. You must follow our returns procedure.